Shipping & Returns Policy
Rise Above may offer free shipping on orders over $500, with conditions. Free shipping promotion only applies to delivery addresses in Australia. Free shipping does not apply to custom ready-to-fly drones or customs projects. Free shipping promotion does not include parcel insurance by default. Transit insurance is optional and must be requested by the customer by contacting us before the order is posted. Fully Paid Orders placed before 1pm Australian EST will be shipped the same day via Australia Post (subject to item availability). Orders placed over the weekend or on public holidays will be posted the next business day. Locations outside capital cities and major regional centre’s may take an extra day to be delivered. Some areas, including international destinations, may take longer due to the frequency of deliveries to the delivery postcode. Rise Above is not responsible for estimated or guaranteed delivery dates calculated by AusPost and AusPost Express, or other couriers. Rise Above does not refund shipping charges if a customer order was not delivered by the delivery date estimated by AusPost or couriers.
Where free shipping promotion is offered, order will be shipped via Australia Post with tracking number. Parcel insurance is not included by default. Transit insurance is optional and must be requested by the customer by contacting us before the order is posted.
Where a multirotor/drone/UAV (such as a DJI Phantom) is ordered together with a protective case, we will pack and ship the multirotor/drone/UAV and accessories together inside the case, unless otherwise requested in writing before the order is posted.
For faster delivery, we also offer courier delivery. Please contact us for more information regarding courier transit times and rates.
Certain large items and high value items may be shipped by courier with insurance protection, customers agree to pay for all insurance and postage costs.
Rise Above will take all necessary care to ensure safe shipment of the article, but will not be held liable for:
- Items lost/stolen/damaged in transit where the 'Rise Above Delivery Guarantee' is not selected by the customer. To Select the Rise Above Delivery Guarantee Specify in the comment box on checkout: If you would like Rise Above to cover any loss or damage to any items whilst in-transit for a nominal fee (1.5% of the total value of the order). If you specify that you would like this coverage during transit, we will contact you prior to shipping to confirm and take payment. PLEASE NOTE THIS OPTION IS NOT AVAILABLE ON INTERNATIONAL ORDERS.
- Items refused customs entry for international shipments - it is the customer's responsibility to check local laws and regulations pertaining to legality of systems, parts and components.
- Delays in despatch, transit time, delivery issues, non-delivery of items, or other.
Return labels issued by Rise Above for the return of faulty, defective good or other, are a fully trackable service. This service is covered under the 'Rise Above Delivery Guarantee'. This only applies to incoming items for which Rise Above has specifically issued a return label to the customer, and authorised the return of the goods to our store.
If additional packaging materials are required, Rise Above are to be notified in advance of shipment. Rise Above will not reimburse any additionanl packaging costs, additional tracking, insurance or other services added to the return postage service, where these have not been specifically approved by Rise Above in advance.
We only accept returns on incorrect or faulty items, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). You must contact us within 7 days of receiving the item in order to claim DOA (Dead On Arrival) after this time it will need to be lodged as a warranty claim with the manufacturer. Rise Above will issue a return label for the return of any warranty related repairs to our store. If it is found after receipt that the item is not covered under warranty for any reason, the customer will be liable for the associated return postage costs incurred by Rise Above. Items approved for returns, refunds, or exchanges must be returned in the condition they were received and in original packaging. Returns will not be accepted without previous return authorisation, so please do not return any items without first contacting us.
If you elect to have a refund instead you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
WE DO NOT ACCEPT RETURNS FOR WRONG CHOICE OR CHANGE OF MIND. WE ACCEPT RETURNS ONLY IF WE HAVE MADE AN ERROR WITH YOUR ORDER.