DJI Warranty

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Warranty for all products is as per manufacturers specifications.  We do not offer any additional warranty on top of the standard manufacturers warranty.  Please refer to the specific manufacturer for detailed warranty information.

DJI's Full Warranty Policy can be found here http://www.dji.com/service

 

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DJI’s customer first warranty service is dedicated to providing quick, effectiveand efficient warranty services.

Warranty Definition
 
Purchase Channels: DJI guarantees products purchased from DJI or DJI authorized dealers and their sub dealers only. Warranty services are not available for products purchased from other sources.
 
Service Areas: Due to differences in regional laws and regulations, warranty areas are divided into the United States, Canada, Latin America, Europe, Australia, Middle East, Africa, Mainland China and Asia Pacific.
 
Product Lines: DJI flight control systems and accessories, airframes and accessories, gimbals accessories, data links and accessories and other DJI products benefit from varying warranty periods. For detailed information, please refer to the appendix.


Warranty Period: It will be valid from the date of product is received by customer.


Warranty Scope: The DJI product warranty does not cover operational errors, improper use, incidents while using third party apps, water damage, hardware maintenance or modification. DJI does not guarantee (whether expressed or implied) against personal property damage or personal injury as a result of operational errors, unsuitable uses or non-infringement implicit guarantee. DJI will charge for repair of any items not covered within the scope of its warranty. Repair price will be provided before work is completed. Non-warranty repair work will only be completed once full payment is received.

 

Wholesale Customers: Please note that Rise Above Aerials is not responsible for shipping Faulty or DOA Products back to the manufacturer. If you have a Product fault that is covered by warranty, firstly contact Rise Above Aerials with a full description of the fault including any video or supporting photo’s, We will submit a claim on your behalf to the manufacturer, if the manufacturer agrees to repair or replace, then a Return Material Authorisation (RMA) will be provided for you to ship directly to the manufacturer.

 

Return Material Authorization (RMA)
Before sending products to a DJI official authorized dealer or DJI, a Return Merchandize Authorization (RMA) must be obtained by contacting dealers or support@dji.com. Returns without an RMA number may be rejected by DJI and immediately returned to the end user at their cost. Items must be shipped to an agreed DJI Office; freight prepaid by sender, together with a written description of the claimed defect and completed RMA form. Items must be returned with proper packing to protect them. Damage during transit is the sender’s responsibility and
may void a warranty claim.  
 
Warranty Limits
DJI warrants, within the following limits, that its products have no material defects or process flaws; and are compliant with the provisions of the DJI product technical specifications and international general technical specifications.


Maintenance Limits
Maintenance of defective products is limited to repair or replacement at DJI’s discretion. Replacement parts will be service exchange items.
If a defect is confirmed by DJI, usually within 10 days (No. of Working days may varied depends on the condition of damage and the local weather of the service site), DJI will replace or repair the unit within the limited warranty following the arrival of required parts. DJI warranty is applicable to repaired or replaced products. Warranty period is limited to the remaining time of the original product warranty, but not less than 90 days from the shipping date of the replaced or repaired products.


Damage Limits
The liability of DJI on any defective product will not, by principle, be higher than the original price of the product. If DJI cannot repair or replace a defective product, or your requirements are inconsistent with this principle, this restriction applies.


DISCLAIMER OF ALL OTHER WARRANTIES
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE GIVEN.DJI EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES, INCLUDING AND WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR
PURPOSE. SOME SPECIFIC CONDITIONS SUCH AS PRODUCT LOSS RESULTING
FROM ACCIDENT, DOWN-TIME, INSTALLATION COST, REMOVAL OFPRODUCT,
LOSS OF PROFIT, INSTALLATION COSTS, INSTALLATION OF REPLACEMENT
PRODUCTS, AS WELL AS ANY PRODUCT DEFECT (NOT INCLUDING OPERATION
ERROR), REPAIR OR REPLACEMENT IN INSPECTION, TESTING OR REDESIGN. THE
USER IS RESPONSIBLE FOR THE PROPER USE AND MAINTENANCE OF THE
PRODUCT. THIS PRODUCT IS ONLY FOR PERSONAL USE.


THIS LIMITED WARRANTY IS INVALID IF ANY OF THE FOLLOWING APPLY:


• alleged defect:

  1. Does not exist;
  2. Results from misuse rendering the product unusable;
  3. Results from improper use, installation, modification (such as tearing or removing the security seal), water damage, failure to conduct regular maintenance.

• Products were not purchased brand new.
• Proper instructions were not followed.
• Damage resulting from the use of the product in an abnormal manner.


Other Warranties
This Limited Warranty shall be null and void in the following circumstances
when a product is received.
 
Packaging
• Improper packing
• Unsuitable packing box

Modification
• Forged tag
• Altered tag
• Lack of standard label printing
• Bar code or head tag missing
• Product has prior repair done by others.


Physical Damage
• Joint pin fracture
• Joint damage, crack, missing or fracture
• Any sign of crash damage
• Any sign of user modification or attempted repair

WARRANTY PERIOD OF MAIN PARTS

Product Main Components Warranty Period
RTF
Spark
Main Controller 12 Months
Gimbal and Camera 6 Months
Vision Positioning System 6 Months
Propulsion system(excluding propellers) 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Charger 6 Months
Frame No warranty
Propeller No warranty
RTF
Mavic Pro
MC 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Propulsion system (excluding propellers) 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
Mavic Air
MC 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Propulsion system (excluding propellers) 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 12 Months
Frame No warranty
Propeller No warranty
RTF
Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4
MC 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Propulsion system (excluding propellers) 6 Months
Remote Controller (without Built-in Screen) 12 Months
Remote Controller with Built-in Screen(Screen) 6 Months
Remote Controller with Built-in Screen(Controller) 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K
Central Board 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Motor 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
Phantom 2 Vision + \ Phantom 2 Vision \ Phantom 2 \ Phantom FC40 \ Phantom 1
MC 12 Months
Camera unit 6 Months
Motor 3 Months
ESC 12 Months
Remote Controller 12 Months
Battery 3 Months
Frame No Warranty
Propeller No Warranty
RTF
Inspire 2
Gimbal Camera (including X4S, X5S, X7) 12 Months
Whole Units (except for gimbal camera, and battery) 12 Months and Flight Hour less than 200 Hours
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 9 Months
Battery Charging Hub 9 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
CINESSD (480G) 12 Months and the Total Bytes Written (TBW) less than 150TB
CINESSD (240G, 120G) 12 Months and the Total Bytes Written (TBW) less than 75TB
CINESSD Card Reader 12 Months
RTF
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw
Gimbal Camera (including Z3, X3, X5, X5R) 12 Months
Whole Units (except for gimbal camera, and battery) 12 Months and Flight Hour less than 200 Hours
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charging Hub 6 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile Gimbal Camera 12 Months
Handle 12 Months
Battery 6 Months and Charge Cycle less than 400 Times
Battery Charger 12 Months
Battery Charging Cable (Osmo Mobile) No Warranty
Osmo Mobile 2 Osmo Mobile 2 (gimbal, handler, battery included) 12 Months
Osmo Mobile 2 Charging Cable No Warranty
Matrice 600 \ Matrice 600 Pro Central Board 12 Months
Remote Controller 12 Months
Remote Controller Channel Expansion Kit 12 Months
Motor 6 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Battery Charging Hub 6 Months
Frame No Warranty
Propeller No Warranty
Matrice 200 \ Matrice 210 \ Matrice 210-RTK MC 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 9 Months
Battery Charging Hub 9 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
Frame No Warranty
D-RTK Antenna 6 Months
D-RTK Processor 12 Months
Gimbal Mounting Connector No Warranty
Datalink Pro 12 Months
Datalink ProAntenna 3 Months
Matrice 100 Central Board 12 Months
Motor 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Frame No Warranty
Propeller No Warranty
CrystalSky Monitor 12 Months
Intelligent Battery Charging Hub 12 Months
Remote Controller Mounting Bracket 12 Months
Intelligent Battery 6 Months
DJI Goggles MC 12 Months
Optical Module 6 Months
Battery 6 Months
Battery Charger 6 Months
Frame No Warranty
DJI Goggles Racing Edition MC 12 Months
Optical Module 6 Months
Battery 6 Months
Battery Charger 6 Months
Air Unit 1 Months
Camera 1 Months
Frame No Warranty
Cendence Remote Controller 12 Months
Battery 6 Months
Accessories No Warranty
Guidance Guidance Core 12 Months
Guidance Sensor 6 Months
Flying Controllers for Multi-Rotor
A3
MC 12 Months
IMU 12 Months
PMU 12 Months
LED 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
A2 \ WooKong-M
MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
N3
MC 12 Months
PMU 12 Months
LED 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
Naza-M V2 \ Naza-M Lite
MC 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Ace One \ Ace Waypoint \ WooKong-H
MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Naza-H
MC 12 Months
GPS 6 Months
Flying Platform-Pro
S1000 \ S1000+ \ S900 \ S800 \ S800 EVO
Frame No Warranty
Motor 3 Months
ESC 12 Months
Propeller No Warranty
Flying Platform-Hobby
F330 \ F450 \ F550 \ Tuned Propulsion System
Frame No Warranty
Motor 6 Months
ESC 12 Months
Propeller No Warranty
Handheld Gimbals
Ronin \ Ronin-M \ Ronin-MX
Gimbal Mechanics 12 Months
Gimbal Motors 6 Months
Remote Controller 12 Months
Smart Battery 3 Months
Battery Charger 6 Months
Thumb Controller 12 Months
Ronin 2 Gimbal Mechanics 12 Months
Gimbal Motors 6 Months
Remote Controller 12 Months
Smart Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Quad Charging Hub 9 Months
Grip 12 Months
Zenmuse Gimbals
Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D
Zenmuse Gimbals 12 Months
Gimbal Motors 6 Months
Gimbals for Industrial Solutions 
Z30 \ Zenmuse XT
Gimbal 6 Months
Camera 6 Months
DJI Focus Battery 6 Months and Charge Cycle less than 400 Times
Motor 12 Months
Remote Controller 12 Months
Datalink
Lightbridge \ 2.4G Bluetooth Datalink \ 2.4G Datalink \ 900M Datalink \ SRW G60
Transmitter 12 Months
Receiver 12 Months
Dropsafe PCB Board 12 Months
Others No Warranty
Manifold Processor 12 Months
RoboMasters M3508 P19 Brushless DC Gear Motor 3 Months
C620 Brushless DC Motor Speed Controller 3 Months
M3508 Accessories Kit No Warranty
Accessories
IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System
Accessories 12 Months
Retailed accessories Retailed accessories 3 Months

Warranty Contact Channels
Users holding products in the warranty period and needing warranty services, must first contact the official authorized dealer from where the product was bought or the official authorized dealer in their region. For details please visit http://www.dji.com, go the corresponding product page and enter the dealers list.


If you are not satisfied with the service of any dealer, please send an E-mail to support@dji.com or call 4007-000-303 with dealer name and any correspondence supporting your dissatisfaction. DJI will provide necessary assistance to ensure that you can get warranty services from your dealer.