DJI Warranty


Warranty for all products is as per manufacturers specifications.  We do not offer any additional warranty on top of the standard manufacturers warranty.  Please refer to the specific manufacturer for detailed warranty information.

DJI's Full Warranty Policy can be found here http://www.dji.com/service

 

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DJI’s customer first warranty service is dedicated to providing quick, effectiveand efficient warranty services.

Warranty Definition
 
Purchase Channels: DJI guarantees products purchased from DJI or DJI authorized dealers and their sub dealers only. Warranty services are not available for products purchased from other sources.
 
Service Areas: Due to differences in regional laws and regulations, warranty areas are divided into the United States, Canada, Latin America, Europe, Australia, Middle East, Africa, Mainland China and Asia Pacific.
 
Product Lines: DJI flight control systems and accessories, airframes and accessories, gimbals accessories, data links and accessories and other DJI products benefit from varying warranty periods. For detailed information, please refer to the appendix.


Warranty Period: It will be valid from the date of product is received by customer.


Warranty Scope: The DJI product warranty does not cover operational errors, improper use, incidents while using third party apps, water damage, hardware maintenance or modification. DJI does not guarantee (whether expressed or implied) against personal property damage or personal injury as a result of operational errors, unsuitable uses or non-infringement implicit guarantee. DJI will charge for repair of any items not covered within the scope of its warranty. Repair price will be provided before work is completed. Non-warranty repair work will only be completed once full payment is received.

 

Wholesale Customers: Please note that Rise Above Aerials is not responsible for shipping Faulty or DOA Products back to the manufacturer. If you have a Product fault that is covered by warranty, firstly contact Rise Above Aerials with a full description of the fault including any video or supporting photo’s, We will submit a claim on your behalf to the manufacturer, if the manufacturer agrees to repair or replace, then a Return Material Authorisation (RMA) will be provided for you to ship directly to the manufacturer.

 

Return Material Authorization (RMA)
Before sending products to a DJI official authorized dealer or DJI, a Return Merchandize Authorization (RMA) must be obtained by contacting dealers or support@dji.com. Returns without an RMA number may be rejected by DJI and immediately returned to the end user at their cost. Items must be shipped to an agreed DJI Office; freight prepaid by sender, together with a written description of the claimed defect and completed RMA form. Items must be returned with proper packing to protect them. Damage during transit is the sender’s responsibility and
may void a warranty claim.  
 
Warranty Limits
DJI warrants, within the following limits, that its products have no material defects or process flaws; and are compliant with the provisions of the DJI product technical specifications and international general technical specifications.


Maintenance Limits
Maintenance of defective products is limited to repair or replacement at DJI’s discretion. Replacement parts will be service exchange items.
If a defect is confirmed by DJI, usually within 10 days (No. of Working days may varied depends on the condition of damage and the local weather of the service site), DJI will replace or repair the unit within the limited warranty following the arrival of required parts. DJI warranty is applicable to repaired or replaced products. Warranty period is limited to the remaining time of the original product warranty, but not less than 90 days from the shipping date of the replaced or repaired products.


Damage Limits
The liability of DJI on any defective product will not, by principle, be higher than the original price of the product. If DJI cannot repair or replace a defective product, or your requirements are inconsistent with this principle, this restriction applies.


DISCLAIMER OF ALL OTHER WARRANTIES
NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, ARE GIVEN.DJI EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES, INCLUDING AND WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESSFOR A PARTICULAR
PURPOSE. SOME SPECIFIC CONDITIONS SUCH AS PRODUCT LOSS RESULTING
FROM ACCIDENT, DOWN-TIME, INSTALLATION COST, REMOVAL OFPRODUCT,
LOSS OF PROFIT, INSTALLATION COSTS, INSTALLATION OF REPLACEMENT
PRODUCTS, AS WELL AS ANY PRODUCT DEFECT (NOT INCLUDING OPERATION
ERROR), REPAIR OR REPLACEMENT IN INSPECTION, TESTING OR REDESIGN. THE
USER IS RESPONSIBLE FOR THE PROPER USE AND MAINTENANCE OF THE
PRODUCT. THIS PRODUCT IS ONLY FOR PERSONAL USE.


THIS LIMITED WARRANTY IS INVALID IF ANY OF THE FOLLOWING APPLY:


• alleged defect:

  1. Does not exist;
  2. Results from misuse rendering the product unusable;
  3. Results from improper use, installation, modification (such as tearing or removing the security seal), water damage, failure to conduct regular maintenance.

• Products were not purchased brand new.
• Proper instructions were not followed.
• Damage resulting from the use of the product in an abnormal manner.


Other Warranties
This Limited Warranty shall be null and void in the following circumstances
when a product is received.
 
Packaging
• Improper packing
• Unsuitable packing box

Modification
• Forged tag
• Altered tag
• Lack of standard label printing
• Bar code or head tag missing
• Product has prior repair done by others.


Physical Damage
• Joint pin fracture
• Joint damage, crack, missing or fracture
• Any sign of crash damage
• Any sign of user modification or attempted repair


Warranty Period Asia Pacific and Mainland China

                    Products Main Components Warranty Period
ACE Series
ACE ONE\ACE WAYPOINT
MC
IMU
GPS
12 MONTHS
12 MONTHS
6 MONTHS
WooKong Series
WooKong-M\WooKong-H\WooKong-H Lite
MC
IMU
GPS
12 MONTHS
12 MONTHS
6 MONTHS
Naza Series
Naza-M\Naza-H\Naza-M lite
MC
GPS
12 MONTHS
6 MONTHS
Spreading Wings:S800, S800 EVO Frame
Motor
ESC 
Propeller
(No Warranty)
(No Warranty)
12 MONTHS
(No Warranty)
Flame Wheel ARF Kits Series
F330\F450\F550
Frame
Motor
ESC 
Propeller
(No Warranty)
(No Warranty)
12 MONTHS
(No Warranty)
Datalink Series
900Mhz\2.4Ghz
Transmitter
Receiver 
12 MONTHS
12 MONTHS 
Zenmuse Zenmuse 12 MONTHS
Phantom Frame
MC
Transmitter
Motor
ESC
Propeller
Camera unit
(No Warranty)
12 MONTHS
12 MONTHS
(No Warranty)
12 MONTHS
(No Warranty)
6 MONTHS


Warranty Contact Channels
Users holding products in the warranty period and needing warranty services, must first contact the official authorized dealer from where the product was bought or the official authorized dealer in their region. For details please visit http://www.dji.com, go the corresponding product page and enter the dealers list.


If you are not satisfied with the service of any dealer, please send an E-mail to support@dji.com or call 4007-000-303 with dealer name and any correspondence supporting your dissatisfaction. DJI will provide necessary assistance to ensure that you can get warranty services from your dealer.